Policies
Smash Rooms:
You are required to wear closed toe shoes (tennis shoes) or boots to participate or watch from inside the room. You are allowed to wear whatever you’re comfortable in outside of required footwear. The youngest that can participate is 6 years old but must also be able to fit in our safety face shield and gloves. Anyone under the age of 16 must be accompanied by a Parent/Guardian that is at least 18 years old. Anyone between the ages of 16-17, must have a Parent/Guardian sign a waiver for them but can participate without a parent or guardian. You are allowed to bring your own gloves and face shields, but they must be approved by staff prior to entering room (call a staff member to get more details). You are allowed to bring your own items to break with the purchase of one of our Smash packages (items must be approved by staff prior to entering Smash Room). Pricing varies so to get an estimate, please call during our hours of operations. We cannot give an exact amount over the phone due to not being able to see the exact amount, size, and type of items. We do not allow any items that contain liquids, gases, chemicals, or any furniture that is upholstered (anything that had liquids in it at one point must be completely emptied before bringing it into the facility). We reserve the right to turn away any items we see fit. (Refer to "fees" section referring to containers brought into the facility). We are not responsible for any damages or stains to any articles of clothing that may occur in the rooms. We reserve the right to use footage of your session on any platform we see fit. If you have any reservations about us using your image, please talk to a lead or manager prior to leaving the facility.
Paint Room:
Our paints are considered washable and environmentally safe, and we do provide some coverings for your clothing in the paint room, we cannot guarantee it will fully cover each person’s clothing or that all paint will fully washout of all materials. You are responsible for wearing clothing you do not mind getting dirty or possibly stained. You are required to wear some sort of footwear (flip flops, sandals are ok) while in the room. There is no age requirement for this activity, but we do require everyone at least fit into safety goggles while in the paint room. You may bring your own goggles, but they must be approved prior to entering the room. Anyone under the age of 10 must have a Parent/Guardian that is at least 18 years old with them in the room. Any supervising Parents/Guardians must still wear at least safety goggles. If you are in the room just to supervise anyone under the age of 10, there is a $5 charge for any protective gear. If you are supervising someone 10 years of age or older there is a $10 charge. If you are wanting to be in the room and are not supervising there is a $10 charge if you are not wanting to purchase your own package. A participant must be at least 14 years of age to operate our spin art machines otherwise a Parent/Guardian that is at least 18 years old must operate it for them.
Axe Throwing:
You are required to wear closed toe shoes (tennis shoes or boots) to participate. Anyone under the age of 16 must be accompanied by a Parent/Guardian that is at least 18 years old. Anyone between the ages of 16-17, must have a Parent/Guardian sign our waivers but can be left unattended during their session. You must be at least 8 years old and be able to throw the axes/hatches safely to participate with a Parent/Guardian that is at least 18 years old.
Refunds/reduced costs:
If you paid in advance and are needing to cancel 7 or more days prior to original appointment time and day, a full refund can be given. If you are canceling 4-6 days prior to original appointment time and day, a 50% refund can be given back. Any cancelations made up to 3 days prior to original appointment time and day will not receive a refund. If you made a down payment and must reschedule, you may not cancel after you have rescheduled in order to keep the deposit applied to your appointment cost. Time frames listed above still apply to original reserved appointment time and rules of refund policies. No refunds will be given for any session due to inventory being used and/or time used. You are responsible for knowing what your cost should be in advance if it is a concern for you all prices, fees, and addons can be found on either our packages, policy or can be asked of from an employee. at the time of your visit prior to starting your session. You will not receive a reduced price or refund for a larger total price than you expected. Any fees you may have accrued cannot be refunded. Deposits can be refunded if appointment is canceled more than 48 hrs prior to your appointment, otherwise you do loose your deposit.
Rescheduling:
You can reschedule at any point, there may be fees applied. (Please refer to "Fees" section for more info). All appointments are made through booksy.com and rescheduling can be made through there or by call us during open hours. The first time you are wanting to reschedule, as long as its 3 or more days prior to your appointment, you will not be charged to do so. If you wanting to reschedule for a second time, regardless of how far in advance, you will be charged 50% of the total package cost, this will go towards the total cost upon finishing your session. If you are wanting to reschedule and it is 2 or less days prior to your appointment, you will be charged 50% of the total package cost (which goes towards total cost after session) regardless if its your first time rescheduling. If you are rescheduling for a second time, it will be considered a cancelation and you will be charged 50% of the total package cost that does not go towards the total and you will be required to request a new appointment if you are wanting to still choose another day. No refunds will be given to a rescheduling/cancelation fee. Anything else referring to refunds can be found under the "Refund" section of the policy.
Appointments:
Your reserved time is your start time participating in the activities you have chosen. You are expected to show up at least 10 minutes prior to your reserved time to receive any safety gear or sign waivers so we do not cut into your start time in the rooms. If you are late or show up at the start of your appointment time you will lose time in the room as we schedule our appointments based on groups being in the rooms by the start of their reserved time. Exceptions can be made at the discretion of the lead or management working at the time, but we must be notified by phone that you will be late for it to be considered. If you do not call to let us know you will be running late, after 10 minutes past your reserved start time, your appointment may be cancelled depending on if customers are waiting for an available room or not. If you make your appointment through our Facebook page, please understand that it is not confirmed until you have received a confirmation from us through Messenger. Rooms get set up prior to your reservation according to what you reserved. If you are needing to upgrade or add people to your session, please call and let us know ahead of time (times may not be able to be adjusted depending on if slots are filled already). If you are downgrading a package, please refer to the "fees" section.
Fees:
Rescheduling fees and cancelation fees can be found under the rescheduling section. If you bring stuff into the facility to smash, any containers/boxes used to bring items in must be taken out with you otherwise a $5.00 charge will be added per container. To avoid a container fee, you must have all containers with you before checking out. This fee cannot be refunded if you remember to grab your containers after you have already paid. If an unapproved item is found in the rage rooms during your session, there will be a minimum of a $20.00 fee. Any damage to our safety gear, deliberate or accidental (caused by neglecting safety instructions), will result in a $20.00 fee per set. Any damage done to the building that was deliberate or accidental (caused by neglecting safety instructions) will add a minimum of a $300.00 fee. If the damages are found after your party is gone you will see a separate charge on your card. If you refuse to pay, a claim/charges can be filed with the proper authorities.
Reduced time in rooms:
If you are late and we are unable to add time past your original reservation due to any reservations after your session, you will still have to pay the full amount of the session. If you are a walk-in without a reservation and can participate but at a reduced time due to existing reservations, you will still have to pay the full amount of the package. If we must end a session early due to a customer not following safety instructions or causing damage to our building, you will still have to pay the full amount of the package selected and may also have additional charges added on depending on if any damages were done to the facility.
Waivers:
Waivers must be signed by everyone participating or watching from inside the rooms. Anyone under the age of 18 must have a Parent/Guardian who is at least 18 years old sign a waiver for them. If you refuse to sign a waiver you will not be able to participate in any activities offered at our facility. If our waivers have been updated and you have signed one prior to any updates, you will be required to sign another waiver.
Minors:
If anyone is under the age of 18, please view the activities section of the policy to see what requirements there are to participate.
The right to refuse service:
If at any point we feel a customer individually or as a group is unable to participate in any activity safely for any reason, we reserve the right to refuse service to either that individual or the participating group.
Deposit:
We only require deposits if you call to make a reservation and cannot book through booksy or large parties may be required to put a deposit down. Additional fees may be applied to deposit, see "fees" and "rescheduling" for more information.